Shipping policy

At Infyops, we aim to provide a clear and reliable shipping experience for every customer. Please review our shipping policy before placing your order.

Where We Ship

We currently ship within the United States only.

At this time, we do not ship to international destinations.

Shipping Cost

Standard shipping is $9.99 per order.

Shipping charges will be calculated and displayed at checkout before you complete your purchase.

Processing Time

Orders are usually processed within 1–3 business days after they are placed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During high-volume periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Time

Most orders are delivered within 7–12 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, address issues, or other circumstances outside our control.

Shipping Carriers

Orders may be shipped through trusted carriers such as USPS, UPS, FedEx, or other reliable shipping partners, depending on the destination and package type.

Once your order has shipped, the final delivery carrier may vary based on your location.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking details to update after the tracking number is issued.

If your tracking information has not updated for several business days, please contact us at support@infyops.com and we will help look into it.

Incorrect or Incomplete Address

Please make sure your shipping address is accurate and complete before placing your order.

Infyops is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for any reshipping fees.

Lost Packages

If your package appears to be lost in transit, please contact us at support@infyops.com with your order number and tracking information.

We will help review the shipment status and may open an investigation with the carrier when necessary.

If the package is confirmed lost by the carrier, we will work with you to provide a suitable resolution, such as a replacement or refund.

Delivered but Not Received

If tracking shows that your package was delivered but you did not receive it, please first check around your delivery location, with household members, neighbors, building staff, or the local carrier.

If you still cannot locate the package, please contact the shipping carrier directly to file a delivery claim.

You may also contact us at support@infyops.com, and we will do our best to support your claim with available shipment information.

Please note that packages marked as delivered by the carrier are not automatically eligible for replacement or refund.

Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery at:

Email: support@infyops.com

Please include your order number and clear photos of the damaged item, packaging, and shipping label.

After reviewing the issue, we may offer a replacement, refund, or another suitable resolution at no additional cost to you.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@infyops.com.

We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel the order.